Each law firm will have to reply (often consistently) to a customer who is upset about some aspect of his or her situation. Regardless of whether the client’s angst or anger is directed at you/your team or at a 3rd bash (ex. court, clerk’s workplace, DMV, alcoholic beverages assessor, and so forth.), responding the right way to your consumer in these times of disaster is vital to your practice. In this episode, Jake discusses (1) how to avoid obtaining upset shoppers and (2) how to offer with an upset shopper.
Uncover why it is so vital to the wellness and contentment of your crew to be selective in the circumstances that you accept.
Uncover why a transparent discussion with your customer concerning your office procedures on payment, conversation and treatment of your workers need to be had early in the legal professional-consumer partnership.
Hear Jake talk about the remarkable positive aspects of a lightning-quickly reaction to an upset consumer.
Master how a fantastic response to an upset shopper can be a aspect of the WOW practical experience you supply.